Contact Us
Contact Us – Vintage Designer Bag Experts
Frequently Asked Questions
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We accept secure payments via major credit and debit cards, PayPal, Apple Pay, Shop Pay, and Klarna. All transactions are encrypted and handled through trusted platforms, keeping your data safe.
- Credit/Debit Cards: Visa, Mastercard, AMEX, and more - processed via Shopify’s PCI-compliant checkout
- PayPal: Ideal for buyer protection and seamless mobile purchases
- Apple Pay: A private, one-tap checkout for iPhone users
- Shop Pay: For faster future checkout, customers can opt to securely save payment info using encrypted tokenization and two-factor authentication
- Klarna: Split your purchase into manageable payments with Klarna’s flexible financing options. Subject to eligibility and terms - simply select Klarna at checkout.
Want to stay updated on new payment options and features? Join our mailing list or follow us on Instagram.
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We are a VAT-registered business in the United Kingdom, and applicable UK VAT is included in our pricing where required.
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Standard Delivery
Free on orders £115 & over, or £3.95 for orders under £85.
Orders are dispatched within 1 business day and typically arrive within 2–3 working days from shipment.
Always tracked, always signed for.Next Day Delivery
Available for priority orders at an additional cost.
Orders are dispatched within 8–24 hours, with delivery expected the next working day (subject to Royal Mail cut-off times).Whichever method you choose, your parcel will be tracked, insured, and carefully packed to ensure safe delivery.
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We're currently focused on the UK, however, international shipping is coming soon. Stay updated on our mailing list and socials.
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We offer Bespoke Sourcing for rare or wishlist items.
Submit a request here and let us know what you’ve been searching for - we’ll take it from there. -
Each item is carefully vetted for authenticity using brand-specific criteria, including serial numbers, date codes, stitching, hardware, and materials. We apply rigorous checks and source exclusively from suppliers with a proven reputation for quality and reliability.
If you have questions about a particular piece, feel free to reach out - we’re happy to share details about our verification process.
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All pieces are vintage or pre-owned and sold in as-described condition, with detailed photos and notes provided to help you shop with confidence. While we do not offer warranties, each item is carefully vetted for quality, authenticity, and wear appropriate to age.
If you’d like more insight into the condition or care recommendations for a particular item, you can contact us at howdy@thanksitsvintage.co.uk
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Prices reflect the rarity, condition, and market value of each item. While we don't negotiate, occasional promos or restock alerts go out via email - sign up to stay ahead.
We also offer free shipping as standard on all orders over £115 and no additional fees.
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We hope you adore your vintage purchase. If it’s not quite right, you’re welcome to return it under the following conditions:
Returns
You may request a return within 14 calendar days of delivery.
Items must be returned unused, in their original condition, with all tags fully attached and unaltered, and with any original packaging or accessories included.
To begin a return, contact us at howdy@thanksitsvintage.co.uk.
For full details, see our Refund & Return Policy.Refunds
Once your item is received and inspected, we’ll confirm whether it qualifies for a refund.
If approved, we’ll process your refund to the original payment method within 5–7 business days, excluding original shipping charges.Return Shipping
Buyers are responsible for the cost of return shipping (unless the item is faulty or not as described).
We require all returns to be sent via Royal Mail Special Delivery Guaranteed by 1pm®, which includes tracking and insurance. This protects both parties and ensures safe transit of high-value vintage goods.
We reserve the right to reject returns sent via untracked or uninsured services.Faulty or Incorrect Items
If your item arrives damaged or differs significantly from its description, please contact us within 48 hours of delivery.
We’ll arrange a refund or return at no cost to you.