Frequently Asked Questions

Every piece is verified through our rigorous in-house authentication process, developed from years of hands-on experience with thousands of vintage designer handbags. Each item is carefully inspected, including materials, stitching, hardware, brand stamps, date codes, and serial numbers.

We offer a lifetime authenticity guarantee — if a piece is ever proven to be inauthentic by a recognised third-party authenticator, we will provide a full refund. This guarantee remains valid for the lifetime of ownership.

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All our items are vintage and pre-loved, carefully inspected and graded so you know exactly what condition to expect.

Condition Grades

Very Good: Pre-loved with minimal signs of wear and subtle imperfections.

Good: Shows visible signs of use, including marks or patina.

Fair: Well-loved vintage pieces with noticeable wear, marks, or aging, while remaining fully functional.

All of our pieces are vintage and pre-loved, so original packaging may not be available. If a bag comes with its original dust bag or box, this will be clearly stated in the product listing.

Our luxury cotton dust bags are available to add at checkout, or are complimentary on orders over £250.

Every order is securely packed and shipped via tracked, signed-for, and insured delivery to ensure safe arrival.

All UK orders are shipped via tracked, signed-for, and insured services to ensure safe and timely delivery.

Free standard shipping on orders over £115 via Royal Mail 48 Tracked & Signed.
£3.95 flat-rate shipping on orders under £115.

Next-day delivery available at checkout for priority orders (order by 3pm, Monday–Thursday).

Orders are dispatched within 1 business day, with tracking details sent by email.

Each item is carefully packed to protect your vintage, pre-loved designer piece.

We ship across the European Union — including Ireland, Germany, France, Italy, Spain, and the Netherlands — using tracked, insured delivery to ensure your pre-loved designer bag arrives safely.

Orders may be subject to local taxes, customs duties, or import charges, which are the responsibility of the buyer.

Free standard shipping is available on EU orders over €133, but any applicable taxes or import duties must still be paid.

Each item is carefully packed to protect your vintage, pre-loved designer piece.

For returns, duties or import charges paid on the original purchase are non-refundable, and return shipping costs are the responsibility of the buyer.

Returns are accepted within 14 calendar days of delivery.

Items must be unused, in original condition, with all original tags, and returned via:

UK: Royal Mail Special Delivery Guaranteed by 1pm®

EU: tracked and insured service

If your item arrives damaged or not as described, contact us within 48 hours, and we’ll make it right.

Refunds are issued to your original payment method once your return is received and inspected.

Return shipping costs and any international unpaid duties or import charges are the buyer’s responsibility.

Exchanges can be arranged by contacting us at howdy@thanksitsvintage.co.uk before returning your item.

For full details on eligibility, timelines, and step-by-step instructions, please refer to our Returns Policy.

We accept secure payments via major credit and debit cards, PayPal, Apple Pay, Shop Pay, and Klarna. All transactions are encrypted and processed through trusted platforms, ensuring your personal and payment data remain safe.

Credit/Debit Cards: Visa, Mastercard & AMEX — processed via Shopify’s PCI-compliant checkout.

PayPal: A familiar, convenient option for fast online payments.

Apple Pay: One-tap checkout for iPhone users, keeping payments private and secure.

Shop Pay: Save your payment information securely for faster future checkout, protected with encrypted tokenization and two-factor authentication.

Klarna: Split your purchase into flexible payments (subject to eligibility and terms) — select Klarna at checkout for simple financing.

Stay updated on new payment features by joining our mailing list or following us on Instagram.

All of our pieces are vintage and pre-loved, meaning they have been previously owned and carry the character of their history. Each item is carefully inspected, authenticated, and graded to ensure quality, while retaining its unique vintage charm.

Buying pre-loved designer pieces allows you to enjoy timeless style, often from limited collections, while embracing sustainable fashion practices.

You can explore our collection and stay updated through our curated channels:

You can explore our collection and stay updated through our curated channels:

Instagram: See real-life photos of our latest arrivals, styling ideas, and highlights from our customers.

TikTok: Watch short videos showcasing new pieces, styling inspiration, and behind-the-scenes content.

Mailing List: Sign up to receive exclusive updates, early access to new arrivals, and special offers directly to your inbox.

Stay connected through these channels to explore our curated vintage collection, preview new arrivals, and be part of our luxury vintage community.

We ship to the United States using FedEx or UPS.

• Free shipping on orders $155 and over
• Orders under $155: $59.95 flat-rate shipping
• All shipments are fully tracked, signed-for, and insured
• Orders are dispatched within 1 business day
• Tracking details are sent by email once your order ships

Duties, taxes, or customs charges may apply and are the buyer’s responsibility. Delivery times are estimates and may vary due to carrier processing or customs clearance.

For full details, please refer to our Shipping Policy or Contact Us.